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SERVICE GUARANTEE

Industry-Leading Expertise

You've got questions, we've got answers. Our staff and supplier partners are experts in your products and applications. We can help you determine the right product for your job.

Fast Response

Your time is valuable. We work hard to get you answers fast.

Stocking

The products you need are in stock. We have thousands of products ready to ship to your door when you need them.

Dedicated Account Management

Are you tired of dealing with multiple people that don't understand your needs? We'll set you up with a dedicated account manager who understands your business and always works to ensure you are 100% satisfied.

Sourcing Help

Have a difficult-to-find product? Let our sourcing experts do the dirty work and find the right match for you.

Hassle-Free Returns

We bend over backwards to ensure you are always 100% satisfied with your order, but do offer you a 15 day money-back guarantee on stock and non-custom items, should you ever need it.

Same Day Shipping

Order in-stock items before 11AM EST on weekdays to have your order ship same-day from our facility.

Rigid & Flexible Converting

Take advantage of our in-house converting capabilities and expertise to manufacture precision, cost-effective custom parts from the rigid and flexible materials you use and trust.

SHIPPING GUARANTEE

We ship in-stock orders same day when placed by 11AM EST weekdays.

Some exclusions may apply including:

• Orders placed on statutory or corporate-mandated holidays.
• Some dangerous goods or hazardous goods shipments requiring additional paperwork.
• Slit-to-width adhesive tape showing stock availability typically has a 2-3 day processing lead time.

FREE SHIPPING OFFER

• Offer applies to online orders over $200CAD/USD.
• Some restrictions apply. Shipping charges will apply on products requiring special handling: oversized, dangerous goods, etc.
• Offer applies on standard ground shipping from Purolator and UPS only.
• Offer applies to shipping destinations in Canada and the Continental United States only.
• Multiple items can be combined on a single order for your order to apply for FREE SHIPPING.
• FREE SHIPPING option will not display until you enter SHIPPING ADDRESS at Checkout. You still have the option to choose and pay for a faster shipping method at time of Checkout if you require.
• FREE SHIPPING automatically applies at Checkout.
• Offer subject to change.

SATISFACTION GUARANTEE

If you are not fully satisfied with your order (15) days after you receive it, you can return it for a full refund. Some conditions apply.

Full Refund Conditions

• item is not as described or represented.
• The item does not work.
• The item was damaged during shipping.
• We failed to meet our quoted lead time.

*Item must be returned in reasonably sound, unopened, unaltered and resalable condition.

*Item must be returned with original packaging.

*Special order or custom-made items do not apply.

Conditional Refund Conditions

• Buyer’s remorse
• The item does not fit your application

*Buyer is responsible for all associated shipping costs including original and return shipping.

*10% restocking fee will apply.

*Special order or custom-made items do not apply.

How to Return an Item

Call us at 519.836.2280 or email ontario@electro-wind.com to submit your return request and we will work with you to process your request fast and painless!

To request a return, you must contact us within 15 days of receiving your goods at your facility.